The next change was how, and if we would respond to resident requests for computer help.  We are a LTC facility, we exist only to serve the residents that live there.  CB determined that we should not and would not respond to resident requests for computer help.  I argued against this and was told I was too caring, "to a fault".  I took my concern to the Assistant Director of The Hospital and she agreed that we can and should respond to the residents.  CB was struck down again.